At Caleb & Brown we always want to ensure your assets are safe, even when leaving in our custody solution. To support this, when requesting a withdrawal to a new address we test & verify the new wallet address before withdrawing to it. To learn how to add & verify a new wallet address see either help article below.
How to add and verify via your online portal
How to add and verify via your broker.
Withdrawing your crypto assets
All withdrawal requests need to be made directly with your broker. in this request, please include:
Which asset(s) this relates to
The unit amount of each of the asset(s) you would like to withdraw
The wallet address you are sending to.
Once you have verified your wallet address, either via the portal or with your broker, you can now request to withdraw your assets.
Note: Your broker may give you a call to verbally confirm.
Once all the steps above are complete, your assets will be sent out. There are 3 batches each day and your full withdrawal will be sent in the nearest available batch. You will receive an email once it has been sent so you know when to expect it.
Whenever you're ready, you can click below to get started with your registration
If you have any questions, or you need assistance completing the registration form, you can ask our Support Specialist team through the Chat button in the bottom right corner of the webpage.
You can also call our support help desk on +61 1800 849 149 (Australia) or +1 (844) 494 6515 (International), from 9am to 5pm (AEST), or request we call you back by submitting an enquiry on our website.