What is Two Factor Authentication?
You might be asking yourself what exactly is Two Factor Authentication, or 2FA in short. 2FA is the new standard for securing your digital logins. Traditionally you may have only had a username and password, which while secure (see our password guide here) can be compromised. 2FA adds an extra step in the login process by requiring a unique and randomly generated code to be entered when you log in to your C&B Portal.
Some businesses support this with a physical device that generates the code for you, others utilise SMS to deliver you the one-time code, or you can use what is referred to as an Authenticator app.
At Caleb & Brown, we prefer using the Google Authenticator App to enable 2FA with your associated account for its simplicity and reliability.
How do I download an Authenticator app?
Depending on the mobile device you use, you can download any authenticator app from either the Apple App Store or the Google Play Store. Below we detail how to install the Google Authenticator App.
Download Google Authenticator on your Android device
To download the app, simply;
Navigate to the Google Play store
Search for "Google Authenticator"
Tap on "Google Authenticator" in the search results
Tap Install
If you are reading this on your mobile device, you can follow this link to the app.
Download Google Authenticator on your Apple device
To download the app simply;
Navigate to the Apple App Store
Search for "Google Authenticator"
In the search results tap GET, then tap INSTALL
You may be prompted to login to your Apple account depending on your security settings
If you are reading this on your mobile device, you can follow this link to the app.
How to enable 2FA in my Caleb & Brown account?
To enable 2FA, first, login to your account then navigate to your SETTINGS PAGE by clicking on the Settings Icon located in the bottom left corner of the blue sidebar.
Once the Settings page is open, select the 'Security' Tab and and click on the toggle.
You will receive a prompt to verify your number. An SMS will be sent to the number set up on your account
Click on Get a verification code to receive a code by SMS
Once you receive the SMS code, enter it in the text field and click on submit.
If you do not have a previously set phone number, please get in contact with your broker.
Once submitted, a 2FA setup window will pop up.
Once 2FA is switched on, do the following;
Open the Authenticator app on your phone and scan the QR code
To scan the code, press the + button
Click on Scan a QR code
Your camera will open and you can scan the QR code
You will be presented with a 6-digit code (this will change every 60 seconds)
Enter this code into the text entry field
Click ACTIVATE 2FA
That's it 🎉 you're all set up, now whenever you log in to the C&B Portal you will be prompted to enter a 2FA code
In time this code will also be required for various activities in the Portal such as adding and removing wallet addresses, updating information, etc
Enable 2FA from a mobile device
Note: Enabling 2FA on iOS devices is not supported. To enable 2FA on the portal, please access the desktop site and follow the provided tutorial.
The C&B Portal is fully mobile responsive meaning if you try and enable 2FA while on the mobile responsive website, you will see a slightly different interface. Below we step you through configuring 2FA from your mobile.
First login to your account, then navigate to the SETTINGS PAGE by clicking on the menu icon, located in the top right corner. Then click on the Setting link, which is located at the bottom left corner of the navigation menu.
Once your Settings page is open, select the 'Security' Tab and click on the Two-factor Authentication (2FA) toggle.
You will receive a prompt to verify your number. An SMS will be sent to the number set up on your account
Click on Get a verification code to receive a code by SMS
Once you receive the SMS code, enter it in the text field and click on submit.
If you do not have a previously set phone number, please get in contact with your broker
Once your Mobile has been verified, A Setup 2FA window will pop up, select the OS of your device and download the Google Authenticator app. Once the app is downloaded, navigate back to the C&B Portal and do the following;
From the Setup 2FA pop-up, tap the GET YOUR CODE HERE button
You will be redirected to Google authenticator App and you will be presented with a 6-digit code
Copy this code, and navigate back to the C&B portal
Enter the code into the text field
Then tap ACTIVATE 2FA
That's it 🎉 you're all set up, now whenever you log in to the C&B Portal you will be prompted to enter a 2FA code
In time this code will also be required for various activities in the Portal such as adding and removing wallet addresses, updating information, etc
Note: Currently, we don't support 2FA configuration for iOS. To enable 2FA on your portal please access the desktop site and follow this tutorial.
If you have any questions or need assistance completing the registration form, you can ask our Support Specialist team through the Chat button in the bottom right corner of the webpage.
You can also call our support help desk on +61 1800 849 149 (Australia) or +1 (844) 494 6515 (International), from 9am to 5pm (AEST), or request we call you back by submitting an enquiry on our website.