Within the C&B Portal, you can deposit any of the hundreds of tokens we support. The process is automated, and we notify you within the Portal once the deposit has been successfully received.
Not all tokens function the same and some require you to include additional information like "memos" when transferring them. Below we run through the deposit scenarios you may be guided down, depending on the token you're trying to deposit.
Address only
Tokens like BTC and ETH, only require the single address
Transaction ID & unit amount
Theta is an example of a token that requires the inclusion of your transaction ID and unit amount deposited
Memo ID
XLM is an example of a token requiring a Memo ID to be included
Transaction ID, unit amount & Memo ID
Kava is an example of a token requiring the inclusion of transaction ID, unit amount, and memo ID
If you don't see any information like barcode or TransactionID/MemoID/Unit amount please get in touch with your broker to deposit coins.
How do I deposit my crypto?
Regardless of the token, you'd like to deposit the general process is much the same.
Login to the Portal
Click on the Wallets drop-down button on the left-hand menu
Click on DEPOSIT CRYPTO on the left-hand menu
In the pop-up box, enter the token you'd like to deposit
Follow the on-screen instructions
Open your external wallet or exchange and transfer the funds
Depositing address-only tokens
When depositing tokens like Bitcoin (BTC), ETH (Ethereum), or most ERC-20 tokens we can create a unique wallet address that you can deposit directly into.
For these tokens, please follow the example below. In this example, we'll be depositing Bitcoin.
Login to the Portal
Click on DEPOSIT CRYPTO on the left-hand menu
In the pop-up box, enter "BTC" or "Bitcoin" or select it from the list
Copy or scan the address
This is the address you'll enter in your external wallet or exchange
Navigate to your external wallet or exchange and enter the address
If you are doing this on your mobile device, you may scan the QR code
Complete the withdrawal process on the external service
You have now successfully deposited into your C&B Portal wallet, and your funds will appear within moments
Depositing tokens using Transaction ID (TX ID) and unit amount
Login to the Portal
Click on DEPOSIT CRYPTO on the left-hand menu
In the pop-up box, for eg. enter "Theta" or select it from the list
Copy or scan the address
This is the address you'll enter in your external wallet or exchange
Navigate to your external wallet or exchange and click on withdraw crypto
Enter the recently copied address in the address field
If you are doing this on your mobile device, you may scan the QR code
Enter the amount you want to withdraw in your external wallet
Complete the withdrawal process on the external service and once done you will get the Transaction ID (TX ID) for this withdrawal transaction. Copy this Transaction ID from your external wallet and navigate to the C&B portal and paste it into the deposit pop-up's transaction ID field.
Click on Submit to deposit your coin.
You have now successfully deposited into your C&B Portal wallet, and your funds will appear within moments
Depositing tokens using Memo ID
Login to the Portal
Click on DEPOSIT CRYPTO on the left-hand menu
In the pop-up box, for eg. enter "XLM" or select it from the list
Copy or scan the address
This is the address you'll enter in your external wallet or exchange
Navigate to your external wallet or exchange and click on withdraw crypto
Enter the recently copied address in the address field
If you are doing this on your mobile device, you may scan the QR code
Copy the Memo ID from the recently opened C&B portal's deposit crypto pop-up and paste it into your external wallet's withdrawal page's memo field.
Enter the amount you want to withdraw in your external wallet
Complete the withdrawal process on the external service
You have now successfully deposited into your C&B Portal wallet, and your funds will appear within moments
Depositing tokens using TX ID, unit amount, and Memo ID
Login to the Portal
Click on DEPOSIT CRYPTO on the left-hand menu
In the pop-up box, for eg. enter "KAVA" or select it from the list
Copy or scan the address
This is the address you'll enter in your external wallet or exchange
Navigate to your external wallet or exchange and click on withdraw crypto
Enter the recently copied address in the address field
If you are doing this on your mobile device, you may scan the QR code
Copy the Memo ID from the recently opened C&B portal's deposit crypto pop-up and paste it into your external wallet's withdrawal page's memo field.
Enter the amount you want to withdraw in your external wallet
Complete the withdrawal process on the external service and once done you will get the Transaction ID (TX ID) for this withdrawal transaction. Copy this Transaction ID from your external wallet navigate to the C&B portal and paste it into the deposit pop-up's transaction ID field
Enter the same amount into the deposit pop-up you withdrew from your external wallet.
Click on Submit to deposit your coin.
You have now successfully deposited into your C&B Portal wallet, and your funds will appear within moments.
Whenever you're ready, you can click below to get started with your registration.
If you have any questions or need assistance completing the registration form, you can ask our Support Specialist team through the Chat button in the bottom right corner of the webpage.
You can also call our support help desk on +61 1800 849 149 (Australia) or +1 (844) 494 6515 (International), from 9am to 5pm (AEST), or request we call you back by submitting an enquiry on our website.