When adding a new wallet address to your account we will require the address to be verified by sending a test transaction for you to confirm. You can verify the address via your online account or via your broker.
Adding a new address
To add a new wallet address to your account please do the following;
Log into your Portal account here.
On the left hand menu click on Wallets
In the drop down options, click on Manage addresses
This is the Manage Addresses page. Here we will list all your verified addresses that you have already added to your account. You will be able to see the address format and the coin that was added. You will also see the status, and memo detail for that address. Each coin you add to an address will need to be added individually, but not verified individually.
Select + New Address in the top right.
Select the currency you are wanting to add. (Each coin will need to be added individually)
Copy and paste the address.
Hit Next
To ensure your assets are kept safe, there are multiple 2FA steps that need to be completed. One using your email and the second with your 2FA code, typically located on your phone (this is the same 2FA code you use when logging into the Portal).
A code is sent to your email, and you will need to enter the code from your Authenticator app. See our help article here, if you haven't set up 2FA on your account.
Enter the code that was sent to email.
Enter the code from your Authenticator app.
Once the multiple codes are entered, this will be sent to our team, who will send a test amount to the new wallet address. You will receive an email notification once the test has been sent. A test amount will be sent within 20 minutes of the request.
All test amounts are done with Caleb & Brown’s own treasury, and not your funds.
Once you receive the email, you can log into your account, to verify
Navigate back to the Manage Addresses page.
The newly added address will be on top, and you can click verify.
a) If accessing this from your mobile device, just tap on the address to verifyEnter the amount of the test that was sent and hit submit.
Congratulations, your wallet address is now verified, and you may now request withdrawals to this wallet directly with your broker. See our help article here.
Whenever you're ready, you can click below to get started with your registration.
If you have any questions or need assistance completing the registration form, you can ask our Support Specialist team through the Chat button in the bottom right corner of the webpage.
You can also call our support help desk on +61 1800 849 149 (Australia) or +1 (844) 494 6515 (International), from 9am to 5pm (AEST), or request we call you back by submitting an enquiry on our website.