When adding a new wallet address to your account we will require the address to be verified by sending a test transaction for you to confirm. You can verify the address via your online account or via your broker.

You can find your broker’s contact details via logging into your online portal account

here.

You will need to provide your broker with the name of the assets you would like to withdraw along with their associated public wallet address(es). Make sure you email the wallet addresses in text format (copy and pasted). Avoid typing out the wallet address as any typos will invalidate the address.

Please be aware that due to compliance reasons you must ensure this wallet is your own and it does not belong to a third party.

To verify, we will start by sending a small amount of crypto to your provided wallet addresses as a test. You will get an email once this test has been sent. At this stage, go to your wallet to make sure the test has arrived safely. If so, return to the email and click the link “Please click here to verify the address” as shown in the screenshot example below.

Verifying your wallet address requires two-factor authentication. Two-factor authentication is a security measure that adds an extra layer of protection to your account.

Once you click “verify your address” in the email, a code will be sent to the mobile number that is registered to your account and a new window will pop up, where you will enter the code when prompted, as seen from the screenshot below. Once you enter the code, your wallet will be verified.

Please note: for Ethereum based tokens (USDC for example), we will initially test with ETH. For NEO based tokens (FLM for example), we will test with GAS. In these cases, note that the final withdrawal will still be in the actual/designated asset you requested (USDC for example).

Once you've confirmed and verified the address, you can then request a withdrawal directly with your broker. See our help article here

Whenever you're ready, you can click below to get started with your registration.

If you have any questions or need assistance completing the registration form, you can ask our Support Specialist team through the Chat button in the bottom right corner of the webpage.

You can also call our support help desk on +61 1800 849 149 (Australia) or +1 (844) 494 6515 (International), from 9am to 5pm (AEST), or request we call you back by submitting an enquiry on our website.