At Caleb & Brown, we prioritise the safety of your assets, even when they leave our custody solution. To ensure this, when you request a withdrawal to a new address, we first test and verify the address before processing the withdrawal.
You can test and verify your address via your online portal account. For detailed instructions, please refer to our help article here.
If you are manually verifying your wallet address through your broker, a small test amount will be sent to your address. You will receive an email confirming the test amount and the recipient wallet address, along with a button labeled “Please click here to verify your address.”
If you encounter an error after clicking the button, such as a server timeout or a message indicating the link has expired, it could be due to one or more of the following reasons:
The link was clicked after an extended period, causing it to time out.
The link was clicked too many times, resulting in a server timeout.
Network congestion or a poor internet connection prevented the page from loading.
To troubleshoot these errors, you can try the following steps:
Clear your browser cache and cookies: Go to your browser’s settings, find the option to clear browsing data, and select only the cache and cookies.
Refresh your browser: Exit and restart the browser application.
Request a new verification email: Contact your broker to send another test verification email.
Whenever you're ready, you can click below to get started with your registration.
If you have any questions, or you need assistance completing the registration form, you can ask our Support Specialist team through the Chat button in the bottom right corner of the webpage.
You can also call our support help desk on +61 1800 849 149 (Australia) or +1 (844) 494 6515 (International), from 9am to 5pm (AEST), or request we call you back by submitting an enquiry on our website.