Troubleshooting

Find help here on common issues when transacting, funding or withdrawing with your account

9 articles in this collection
Written by Jake Boyle and Lawrence Huynh

What if I Deposit Funds from the Wrong Bank Account?

Written by Jake Boyle
Updated over a week ago

Crypto Account Testing

My Test Verification Email Link has Expired

Written by Lawrence Huynh
Updated over a week ago

I am Not Receiving a 2FA Verification Code to Confirm My Test Transaction

Written by Lawrence Huynh
Updated over a week ago

Contact Details and Communication

How do I update my contact details?

Written by Lawrence Huynh
Updated over a week ago

Cryptocurrency Wallets

What wallet should I be using?

Written by Jake Boyle
Updated over a week ago

I Have Lost My Seed Phrase for My Wallet

Written by Lawrence Huynh
Updated over a week ago

What if my Wallet Address Changes?

Written by Jake Boyle
Updated over a week ago

What if I Sent Crypto to the Wrong Wallet Address?

Written by Jake Boyle
Updated over a week ago

What if I Lose My Hardware Wallet?

Written by Lawrence Huynh
Updated over a week ago