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Troubleshooting

Troubleshooting

Find help here on common issues when transacting, funding or withdrawing with your account

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9 articles in this collection
Written by Jake Boyle and Shaun Narca

What if I Deposit Funds from the Wrong Bank Account?

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Written by Jake Boyle
Updated over a week ago
Crypto Account Testing

My Test Verification Email Link has Expired

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Written by Shaun Narca
Updated over a week ago

I am Not Receiving a 2FA Verification Code to Confirm My Test Transaction

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Written by Shaun Narca
Updated over a week ago
Contact Details and Communication

How do I update my contact details?

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Written by Shaun Narca
Updated over a week ago
Cryptocurrency Wallets

What wallet should I be using?

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Written by Jake Boyle
Updated over a week ago

I Have Lost My Seed Phrase for My Wallet

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Written by Shaun Narca
Updated over a week ago

What if my Wallet Address Changes?

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Written by Jake Boyle
Updated over a week ago

What if I Sent Crypto to the Wrong Wallet Address?

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Written by Jake Boyle
Updated over a week ago

What if I Lose My Hardware Wallet?

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Written by Shaun Narca
Updated over a week ago
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