If you've recently requested a withdrawal for your coins, you would have also received a test amount and a corresponding email confirming the test amount, the address it was sent to, and a button to click in order to proceed to verify the address has been confirmed by you. The button will read: "Please click here to verify your address".

You then may be experiencing an error when the button has been clicked, where the digit code to confirm your wallet test is not appearing in your mobile device as an SMS or pop-up message. This may be caused by one or more of the following reasons:

  • Your mobile phone in our system is invalid, e.g. it is missing a country code or has been entered incorrectly in your initial application

  • Your registered phone number is your landline number and not a mobile device, and hence cannot receive the digit code

  • Your mobile service provider has blocked the message from sending to your mobile device

If you've come across this error, you can troubleshoot it by doing one or more of the following:

  • Ask your broker to confirm whether your number is a valid mobile number in our system

  • Speak to your mobile service provider to find out whether there are any restrictions against SMS or messages from any particular regions, such as Australia

  • Request your broker for another test verification email

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