If you have recently requested a withdrawal for your coins, you should have received a test amount along with an email confirming the test amount, the address it was sent to, and a button to click in order to verify that you have confirmed the address. The button will read: “Please click here to verify your address.”
You may experience an error when clicking this button if the digit code to confirm your wallet test is not appearing on your mobile device as an SMS or a pop-up message. This issue may be caused by one or more of the following reasons:
Your mobile phone number in our system is invalid, for example, it is missing a country code or was entered incorrectly in your initial application.
Your registered phone number is a landline and not a mobile number, and therefore cannot receive the digit code.
Your mobile service provider has blocked the message from being sent to your device.
If you encounter this error, you can troubleshoot it by trying one or more of the following:
Ask your broker to confirm whether your number is a valid mobile number in our system.
Contact your mobile service provider to check if there are any restrictions against receiving SMS or messages from certain regions, such as Australia.
Request your broker to send another test verification email.
If you have any questions, or you need assistance completing the registration form, you can ask our Product Specialist team through the Chat button in the bottom right corner of the webpage.
Whenever you're ready, you can click below to get started with your registration.
If you have any questions, or you need assistance completing the registration form, you can ask our Support Specialist team through the Chat button in the bottom right corner of the webpage.
You can also call our support help desk on +61 1800 849 149 (Australia) or +1 (844) 494 6515 (International), from 9am to 5pm (AEST), or request we call you back by submitting an enquiry on our website.