If you are unsure if your account is verified, you can check your email inbox for an email from your broker. If your account has been approved, the email will have a subject header that confirms that your account is verified and that you are ready to trade.

If you have not received any emails yet, this may mean that your account has not been verified yet. This could be due to some missing KYC requirements that our Onboarding team is soon to be or is currently requesting from you. Please check your emails for any requests; they may also have fallen into your spam or junk folders.

Alternatively, you can check if you have a Customer ID, which is a reference number associated with your account, by asking our Support Specialist team through the Chat button in the bottom right corner of the page or emailing [email protected]. You can also call our support help desk on +61 1800 849 149 (Australia) or +1 (844) 494 6515 (International), from 9am to 5pm (AEST), or request we call you back by submitting an enquiry on our website.

If you are still unable to confirm whether you have an active account with us, you can reach out via the channels above at any time to enquire further, and we'll confirm your account status for you.

Whenever you're ready, you can click below to get started with your registration.

If you have any questions or need assistance completing the registration form, you can ask our Support Specialist team through the Chat button in the bottom right corner of the webpage.

You can also call our support help desk on +61 1800 849 149 (Australia) or +1 (844) 494 6515 (International), from 9am to 5pm (AEST), or request we call you back by submitting an enquiry on our website.