Unlike in the traditional banking industry, transactions in cryptocurrency cannot be disputed. Crypto transactions are final. If you’ve sent assets to an incorrect wallet address, unfortunately, there isn’t anything we can do to assist in their recovery.

We will always confirm wallet addresses with a test transaction, using assets from our own treasury when sending crypto to you. We recommend that you also send a test transaction first when sending assets to us. This process involves sending a small amount of cryptocurrency to the required wallet to ensure that we have the correct address on file for you.

Please note: This process ensures that you have control over the wallet address you provided us. However, we cannot ensure the safety of the assets once they have been sent to you. Once you confirm that the test transaction has been received, we will send the remaining funds to that account.

Please be aware that we do not incur liability in the event that you lose access to a wallet after confirming the test transaction to that wallet. This wallet test ensures that both parties have provided and received the correct address before the final transfer of funds.

Whenever you're ready, you can click below to get started with your registration.

If you have any questions, or you need assistance completing the registration form, you can ask our Support Specialist team through the Chat button in the bottom right corner of the webpage.

You can also call our support help desk on +61 1800 849 149 (Australia) or +1 (844) 494 6515 (International), from 9am to 5pm (AEST), or request we call you back by submitting an enquiry on our website.