Caleb & Brown cannot recover assets sent to an incorrect or invalid cryptocurrency wallet address. If you mistakenly send your coins to the wrong address, whether during a deposit to Caleb & Brown's cold storage or when requesting a withdrawal, those assets may be lost and sent to a different wallet.

Always double-check and confirm the wallet address you are using when depositing or withdrawing your coins. This ensures your assets reach their intended destination safely.

Caleb & Brown does not offer asset recovery services. If you've been a victim of a scam or are experiencing difficulty withdrawing your assets from an external platform, there is little recourse available to retrieve your funds. Unlike traditional financial transactions, crypto transactions are final and irreversible.

You can use blockchain explorers to track where your assets have been sent or held. This tool can be helpful in verifying the location of your assets. If you're unsure about which block explorer to use, reach out to your broker for guidance.

Whenever you're ready, you can click below to get started with your registration.

If you have any questions or need assistance completing the registration form, you can ask our Support Specialist team through the Chat button in the bottom right corner of the webpage.

You can also call our support help desk on +61 1800 849 149 (Australia) or +1 (844) 494 6515 (International), from 9am to 5pm (AEST), or request we call you back by submitting an enquiry on our website.