KYC standards exist throughout the cryptocurrency industry. We use KYC processes to understand who our clients are and to ensure we are protecting you against financial crime and fraud to keep you and your investments safe.

As we are a digital currency exchange provider in Australia, we have a requirement under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) and the Anti-Money Laundering and Counter-Terrorism Financing Rules Instrument 2007 (No. 1) (Cth) to conduct KYC. This means to collect and verify the information relating to the identity of customers and confirm that customers that we service are who they claim to be.

This is a regulatory obligation in order to prevent financial crime and fraud within the cryptocurrency space.

To complete KYC, Caleb & Brown requires you to submit identity documents and information in the registration process, where we will verify this information to ensure they are true and accurate.

To understand what is required, select the type of account you wish to open below:

Once you have completed registration, our onboarding team will review your details. If for any reason they need further information or clarification on the documents supplied they will reach out to you directly.

When you're ready to open an account, you can click below to get started with your registration.

If you have any questions, you can ask our Customer Support team through the Chat button in the bottom right corner of the page, or your broker directly via phone or email.

You can also call our support help desk on +61 1800 849 149 (Australia/International) or +1 (844) 494 6515 (North America), from 9 am to 5 pm (AEST), or by submitting an enquiry on our website

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