Fiat withdrawals to your bank are requested through emailing your broker - this includes USD, AUD, CAD, EUR, NZD, and GBP.
It's important to note that transfer times for fiat funds can depend on a few variables such as country, bank, and cutoff times. Generally, fiat withdrawals are received in 1-3 business days of being processed.
Withdrawing to a new bank account
Please email your broker with a withdrawal request (i.e. how much you would like to withdraw and in what currency). Also provide your receiving bank details in the below format:
Beneficiary (Recipient) Details
Beneficiary’s Bank Account Number (or IBAN if used):
Beneficiary Bank’s Details
Beneficiary/Recipient Bank's name:
Beneficiary/Recipient Bank's Address:
SWIFT code of the bank:
(United States only) ABA Routing Number:
(Australia only): BSB Number
Please note we cannot send funds via "further credit" or intermediary banks. If this impacts you - contact your broker to discuss further.
If the details provided are incorrect, funds may take time to return to our account for us to transfer them again.
Withdrawing to an existing bank account on file
Please email your broker with a withdrawal request (i.e. how much you would like to withdraw and in what currency). Please also state the last 4 digits of your bank account number on file.
When depositing and withdrawing, the bank account must be registered in the same name as your account with us. e.g. if "John Smith" had an individual account with us, withdrawals can only be made to a bank account in the same name. Similarly, if it was an entity account e.g. "John Smith Trust," this must go to the trust's bank account in the same name.
If you have any questions, or you need assistance completing the registration form, you can ask our Product Specialist team through the Chat button in the bottom right corner of the webpage.
You can also call our support help desk on +61 1800 849 149 (Australia/International) or +1 (844) 494 6515 (North America), from 9am to 5pm (AEST), or request we call you back by submitting an enquiry on our website