Placing a Market Order
When you submit a Market Order—whether via the Client Portal or by emailing your broker—it is sent to our trading desk as soon as possible, often within minutes.
A Market Order can be a Buy, Sell, or Swap order. Your broker’s inbox is monitored 24/7 by a global team to ensure your instructions are actioned promptly.
If any clarification is required, your broker will reach out before executing the order.
How Market Orders Are Executed
Once received, our trading team accesses deep liquidity through institutional pools and OTC desk providers to fulfill your order. Our goal is to secure the best available price using smart routing, aggregation technology, and expert execution strategies.
Want to know more about our access to liquidity? Read more here.
How Long Do Orders Take?
Market Orders are often executed within minutes. However, processing times can vary depending on factors such as:
The liquidity of the token or coin
The size of the order
Market conditions at the time of execution
For example, when trading a large volume of a less liquid altcoin, our traders may execute the order in stages to reduce slippage and avoid moving the market against your position. If you have specific concerns, we encourage you to discuss them with your broker ahead of time.
Want to Set a Specific Price?
If you’d like to buy or sell at a specific price, we recommend using a Target Order instead. This allows you to specify the exact price at which you'd like your order executed.
After Your Order is Fulfilled
Once your Market Order is complete, you'll receive a confirmation email detailing:
Each asset bought or sold
Unit amounts and average prices
Fees and any applicable charges
An example confirmation is shown below for reference.
Whenever you're ready, you can click below to get started with your registration.
If you have any questions or need assistance completing the registration form, you can ask our Support Specialist team through the Chat button in the bottom right corner of the webpage.
You can also call our support help desk on +61 1800 849 149 (Australia) or +1 (844) 494 6515 (International), from 9am to 5pm (AEST), or request we call you back by submitting an enquiry on our website.