In the unfortunate situation that your backup seed phrase for your wallet is lost and you have no possibility to enter your hardware wallet with your password, then your access to your assets is now lost.

Regrettably, it is out of our control in being able to recover your phrase for you and cannot assist in retrieving your assets. It is also important to note that you should never provide your phrase to anyone and should be kept as securely as possible, but in a place where you are able to retrieve it in the event that it is required.

Whenever you're ready, you can click below to get started with your registration.

If you have any questions, or you need assistance completing the registration form, you can ask our Support Specialist team through the Chat button in the bottom right corner of the webpage.

You can also call our support help desk on +61 1800 849 149 (Australia) or +1 (844) 494 6515 (International), from 9am to 5pm (AEST), or request we call you back by submitting an enquiry on our website.