Keeping clients' assets safe is the priority at Caleb & Brown. This article provides more information on the security, risk management, and customer protection measures we have in place.
1:1 Balance
Client balances are held on a 1:1 basis denominated in each respective asset. This ensures that there is no mixing of assets and each client's balance is kept separately.
Non-Trading Balances
Client balances are not traded, and they are backed by 100% full reserves. This means that Caleb & Brown holds an equivalent amount of assets in reserves to the total value of their client's assets held in custody.
Direct, on-chain custody
Assets in Caleb & Brown's direct, on-chain custody remain at 100% of total liabilities. This means that all client assets held in custody are held on-chain, and there is no off-chain storage of client assets.
Capital for trading
Capital in hot wallets and exchanges for trading execution are funded by Caleb & Brown's operating capital. No other use of client funds is made.
No Unauthorised Trading
Client balances are not traded without client direction. Caleb & Brown never makes any trades on behalf of their clients without receiving specific instructions from the clients.
No Unauthorised Lending
Client balances are not lent out. Caleb & Brown does not lend out any client assets without explicit instructions from the clients.
No Unauthorised Collateral
Client balances are not used as collateral. Caleb & Brown does not use any client assets as collateral for any purpose.
Caleb & Brown takes security very seriously and implements various measures to ensure that their client's assets are kept safe. With the use of Fireblocks, a market-leading digital asset custody platform, and the implementation of various security measures such as 1:1 balance, direct on-chain custody, and no unauthorised trading or lending, clients can be assured that their assets are secure while being held in Caleb & Brown's custody.
If you would like to read more about our approach to risk management and client protection click here to view the blog post written by our CEO Jackson Zeng.
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You can also call our support help desk on +61 1800 849 149 (Australia) or +1 (844) 494 6515 (International), from 9am to 5pm (AEST), or request we call you back by submitting an enquiry on our website.