Keeping clients' assets safe is the priority at Caleb & Brown. This article provides more information on the security, risk management, and customer protection measures we have in place.

1:1 Balance

Client balances are held on a 1:1 basis denominated in each respective asset. This ensures that there is no mixing of assets and each client's balance is kept separately.

Non-Trading Balances

Client balances are not traded, and they are backed by 100% full reserves. This means that Caleb & Brown holds an equivalent amount of assets in reserves to the total value of their clients' assets held in custody.

Direct, on-chain custody

Assets in Caleb & Brown's direct, on-chain custody remain at 100% of total liabilities. This means that all client assets held in custody are held on-chain, and there is no off-chain storage of client assets.

Capital for trading

Capital in hot wallets and exchanges for trading execution are funded by Caleb & Brown's operating capital. No other use of client funds is made.

No Unauthorised Trading

Client balances are not traded without client direction. Caleb & Brown never makes any trades on behalf of their clients without receiving specific instructions from the clients.

No Unauthorised Lending

Client balances are not lent out. Caleb & Brown does not lend out any client assets without explicit instructions from the clients.

No Unauthorised Collateral

Client balances are not used as collateral. Caleb & Brown does not use any client assets as collateral for any purpose.

Caleb & Brown takes security very seriously and implements various measures to ensure that their clients' assets are kept safe. With the use of Fireblocks, a market-leading digital asset custody platform, and the implementation of various security measures such as 1:1 balance, direct on-chain custody, and no unauthorised trading or lending, clients can be assured that their assets are secure while being held in Caleb & Brown's custody.

If you would like to read more about our approach to risk management and client protection click here to view the blog post written by our CEO Jackson Zeng.

If you have any questions, or you need assistance completing the registration form, you can ask our Product Specialist team through the Chat button in the bottom right corner of the webpage.

You can also call our support help desk on +61 1800 849 149 (Australia/International) or +1 (844) 494 6515 (North America), from 9am to 5pm (AEST), or request we call you back by submitting an enquiry on our website

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