In the unfortunate situation that your backup phrase is lost and you have no possibility to enter your hardware wallet with your password, then your access to your assets is now lost.

Regrettably, it is out of our control in being able to recover your phrase for you and cannot assist in retrieving your assets. It is also important to note that you should never provide your phrase to anyone and should be kept as securely as possible, but in a place where you are able to retrieve it in the event that it is required.

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