Caleb & Brown makes no guarantee for the wallet service you are using. When we send funds to you, you assume the risk of the asset by becoming the custodian of the asset.
Whilst we do Wallet Setup Consultations for our clients, we will always recommend a client uses a hardware wallet like a Ledger which can be bought directly from us.
In the event that a client wants to store assets that are not supported by a Ledger we would suggest that they assume an advanced level of knowledge independently about how to do this. As the process can be challenging at times, we cannot ensure that every person has the capacity to do this securely. This should only be done by clients who are confident in their ability to store cryptocurrency themselves.
For more detailed questions, please contact your broker.