If you've recently requested a withdrawal for your coins, you would have also received a test amount, a corresponding email confirming the test amount, the address it was sent to, and a button to click to proceed with verifying the address confirmed by you. The button will read: "Please click here to verify your address".
If you are experiencing an error when the button has been clicked, such as a server timeout, or a message saying that the link has expired. This may be caused by one or more of the following reasons:
The link has been clicked past an extended period of time since the verification email was sent, and has since timed out
The link has been clicked too many times and has experienced a server timeout
The network traffic is currently too congested and your internet connection has been unable to proceed into the link page
If you've come across this error, you can troubleshoot it by doing one or more of the following:
Clear your browser cache and cookies on the browser that the link page is opening on; seek your Settings page in your browser, find the option to Clear Browsing Data, and there will be an option to only clear your cache and/or your cookies
Refresh your browser by exiting and restarting the application
Request your broker for another test verification email
If you have any questions, or you need assistance completing the registration form, you can ask our Product Specialist team through the Chat button in the bottom right corner of the webpage.
You can also call our support help desk on +61 1800 849 149 (Australia) or +1 (844) 494 6515 (International), from 9am to 5pm (AEST), or request we call you back by submitting an enquiry on our website.