Most often, these delays are due to increased demand for our service. As this generally spikes as the markets move, it's important you plan ahead to prevent this.

In order to prevent delays please make sure you on-board with our service before the last minute. This process can be delayed by up to 5 days when interest peaks where we operate on a 'first in first served' basis.

Make sure you follow instructions carefully when it comes to sending your deposit and always make sure the right reference numbers and transaction IDs are given to Brokers. Not being able to provide this on time may delay your order when its busy.

Sometimes during peak periods we will dispatch orders after the market conditions have subsided, generally this is once or twice a day. This is only used when demand is spiking and at these times our team is generally working around the clock to ensure that everyone's order is completed on time.

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